Frequently Asked Questions
How do i manage my coffee subscription?
You can view and manage your subscription from your customer account.
At the top centre of the website, find the SIGN IN link.
Your username is your email address and you would have been asked to create a password when you first set up your subscription. If you forgot your password, there will be a FORGOT PASSWORD link that will guide you through the reset password process. (See below: How do I reset my password?)
After logging in, they click My account, and then Subscriptions*.
All coffee delivery subscriptions are listed in the Subscriptions section. You can click a subscription to view its details, including:
The next order date
Product price (excluding shipping and taxes)
Subscription frequency
Order history
Saved billing and shipping information
To cancel the subscription, click Cancel Subscription. We will receive an email notification when a customer cancels their subscription. Cancelling a subscription doesn't automatically cancel the most recent order. Let us know if you don’t want your last order, and request a refund. Customers can't delay their subscription renewals, but we CAN do it for you, please email us on islandcoffeenz@gmail.com
To update your payment information or change your billing address, click Payment Method, and then Add New Payment Method.
Subscriptions here refer to your recurring coffee delivery subscription. This is not a newsletter sign up
My shipping address has changed, how do I update my subscription?
Shipping details can’t be edited in your subscription, please Cancel Subscription and resubscribe. I know, that seems complicated, but that way everything will run smoothly and shipping is calculated correctly.
Can I pause my subscription?
If you want to delay a subscription renewal, send us an email and we will pause your delivery, or cancel the order for your current delivery and then the subscription will automatically resume.
Find the “Sign In” link at the top of the page.
Click on it and find ‘Forgot Password?’ in the dialogue box. Click on that
Type your email address and click ‘Send Reset Link’
Follow the prompts and make a new password.
If a reset link doesn’t arrive, try any other email address you may have used. Email islandcoffee@gmail.com if you need us to check which email address you used before.
Do you not have an account yet?
If you know your email address you’ve used before, but you don’t get a reset link, you may not have created an account before with us. In that case, hit the Create account option, follow the prompts and note the password you create. NOW you can log in to your account. If you have created an account before it will let you know that that’s the case for the email address you’re using. In that case, follow the above Reset Password sequence.